Terms and conditions

I.

INTRODUCTORY PROVISIONS, INCLUDING DEFINITIONS OF TERMS

1. These General Terms and Conditions (hereinafter referred to as the “GTC”) of OLA online s.r.o., ID No. 053 15 271, with its registered office in Prague 7, Holešovice, Na Maninách 1040/14, Postal Code 170 00, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 261726, Data Box ID: rhjzvwr (hereinafter referred to as the “Seller”) constitute, in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), an integral part of the purchase agreement concluded between the Seller and another person—the customer (hereinafter referred to as the “Customer”) as further specified in these GTC (hereinafter referred to as the “Purchase Agreement”), and thus govern the mutual rights and obligations of the contracting parties arising from or in connection with the concluded Purchase Agreement through the online store operated by the Seller on the website located at the internet address www.ALODIAMONDS.com (hereinafter referred to as the “ALO E-shop”), specifically through the interface of this website (hereinafter referred to as the “Web Interface”).
2. The ALO E-shop offers the Seller’s products, which consist of various diamond jewelry (hereinafter referred to as the “Product” or, in the plural, “Products”).
3. “Store” means: a physical ALO brand store located in the Czech Republic and the Slovak Republic (hereinafter referred to as “Stores” or, in the singular, “Store”).
4. Through the ALO E-shop, the Customer may place a binding order for the desired Products by filling out the order form on the ALO E-shop’s Web Interface (hereinafter referred to as the “Order”).
5. The Seller, through its contractual partner, Zásilkovna s.r.o., Českomoravská 2408/1a, 190 00 - Prague 9, ID No.: 28408306 (hereinafter referred to as the “Courier”), also arranges for the transport and delivery of the Products to the Customer, including to a third party other than the Customer and designated by the Customer in the Order (hereinafter referred to as the “Recipient”). The costs of transport and delivery of the Products shall be borne by the Seller, unless otherwise specified in the Purchase Agreement.
6. The ALO e-shop allows the Customer to select Products based primarily on:
   • by type of jewelry;
   • by the special occasion for which the Product is to be purchased;
   • by collection;

whereby the Customer selects the specific Product they wish to purchase in the Order.

7. The GTC apply to all of the Seller’s Customers, with the exception of legal entities and natural persons acting in the course of their business activities.
8. The provisions of the GTC are an integral part of the Purchase Agreement, which the Customer confirms in the Web Interface by submitting the Order. Provisions deviating from the GTC may be expressly agreed upon between the Seller and the Customer in the Purchase Agreement. In such a case, the deviating provisions of the Purchase Agreement shall take precedence over the provisions contained in the GTC. The Purchase Agreement and the GTC are drafted in English. The Purchase Agreement is concluded in English.
9. The GTC may be unilaterally amended by the Seller, and such amendments shall take effect on the date of their publication on the ALO E-shop. The Buyer acknowledges this fact and confirms it by entering into the Purchase Agreement with the Seller. However, amendments to the GTC shall not affect the rights and obligations arising from the previous, unamended version of the GTC during the period of their validity.

II.

PURCHASE AGREEMENT

1. To purchase a Product from the Seller in the ALO E-shop, the Customer shall place an Order via the ALO E-shop’s Web Interface. To place an Order, the Customer must always select the desired Product they wish to purchase and fill in all information required by the Seller in the Order.
2. By placing an Order in the ALO E-shop, the Customer expresses their consent and intention to enter into a Purchase Agreement for the delivery of the selected Product to the delivery address specified in the Order.
3. The Seller excludes the acceptance of an offer with an amendment or deviation within the meaning of Section 1740(3) of the Civil Code. The Seller is not obligated, in justified cases (e.g., if the Customer has previously breached the Purchase Agreement, the Terms and Conditions, or the Privacy Policy), to conclude a Purchase Agreement with the Customer regarding the offered Products. The provisions of Section 1732(2) of the Civil Code shall not apply.
4. Before finally submitting the Order to the Seller, the Customer is required to carefully review all information provided in the Order. The Order contains, in particular, information regarding (a) the Product being ordered, (b) the price of the Product, including the selected method of payment for the Product, (c) the method of delivery of the Product and the costs associated with the delivery of the Product, (d) the valid and effective version of the GTC and the Privacy Policy as of the date the Order is created. If any information entered by the Customer is incorrect, the Customer undertakes to correct such incorrectly entered information in the ALO E-shop web interface.
5. If the Customer requests that the Seller deliver the Product to a Recipient, the Customer is also required to enter the Recipient’s first name, last name, delivery address, and phone number in the Order via the ALO E-Shop.
6. The Customer shall confirm the Order and send it to the Seller by clicking the “Order” button. The information provided by the Customer in the Order is deemed by the Seller to be correct and complete without further notice. Immediately upon receipt of the Order, the Seller shall confirm its receipt to the Customer via an automatically generated electronic message sent to the Customer’s email address specified in the Order (hereinafter the “Customer’s Email Address”).
7. The Customer is aware that the GTC and the Privacy Policy, all in their current and effective versions, are also available at any time on the ALO E-shop website at www.ALODIAMONDS.com.
8. The Customer acknowledges that the Seller is always entitled to contact the Customer in connection with the fulfillment of the Order, either via the Customer’s Email Address or by telephone.
9. The Customer agrees to the use of means of distance communication when concluding the Purchase Agreement with the Seller. The Customer shall bear all costs incurred in connection with the use of means of distance communication for the conclusion of the Purchase Agreement (costs of internet connection, costs of telephone calls).
10. The Seller is not obligated to accept an Order that does not contain all required details and/or is not placed in accordance with these GTC. The Seller is entitled, at its discretion, to request that the Customer correct or supplement such an Order within 5 days of the date on which the request was sent to the Customer. If such an Order is not corrected or supplemented within the specified period, it shall be deemed never to have been placed.

III.

MATERIALS USED AND RELATED NOTICES

1. Jewelry is made from gold and precious metals, diamonds, gemstones, and natural pearls. All materials used in their production undergo careful quality control. All jewelry is marked with valid State Hallmarks, which certify that they are made from materials that comply with applicable European standards.
2. When wearing jewelry, some people may experience an allergic reaction to gold and precious metals, which manifests primarily as a change in skin color or a rash around the area where the jewelry is worn. This phenomenon is not caused by a defect in the material or the jewelry, and the Company bears no responsibility for it. In the event of an allergic reaction, we recommend consulting a doctor.
3. Due to external factors affecting the jewelry, some parts may temporarily change their original color. This may be caused, for example, by cleaning products, cosmetics, or even your current health condition or medications you are taking. Even in this case, it is not a defect in the jewelry and does not constitute grounds for a complaint. To restore the jewelry to its original condition, simply have it professionally cleaned by the Company.

IV.

PROPER HANDLING OF JEWELRY

1. Jewelry is a delicate work of art that can be irreversibly damaged by improper handling. With this in mind, we strongly recommend that you follow the instructions below when wearing and handling your jewelry.
2. Remove your jewelry before performing any strenuous household chores or physical activities. This will help you avoid mechanical or chemical damage to the jewelry, particularly scratches, broken chains, chipped stones, or stones falling out due to damage to the settings and prongs that hold the stone in place.
3. Do not expose jewelry to chemicals, cleaning agents, or cosmetics, such as hairspray or hair dye. Chlorinated, salty, or highly mineralized water is also harmful to jewelry. Protect your jewelry from sudden temperature changes as well.
4. We recommend removing your jewelry at night and setting it aside. This will prevent accidental damage to the jewelry while you sleep. This risk is particularly high for delicate jewelry such as earrings, bracelets, chains, or jewelry with pearls.
5. Store your jewelry in a way that prevents contact with hard, rough, and sharp objects, including contact between individual pieces of jewelry themselves. This will prevent them from getting scratched or otherwise damaged. We recommend storing them in their original box, a jewelry box, or a soft fabric pouch.

V.

PRODUCT PRICES, PAYMENT TERMS

1. In the ALO E-shop, the prices listed for individual Products include value-added tax (VAT) at the rate specified by applicable and effective legal regulations. The prices displayed in the ALO E-shop remain valid for as long as they are displayed in the ALO E-shop, provided that the price of the Product confirmed by the Seller in the Order (hereinafter the “Product Price”) is binding on the Buyer. The Seller is entitled to conclude a Purchase Agreement under entirely individual terms negotiated with a specific Customer. The Seller is entitled to unilaterally change Product prices, provided that such a change shall not affect Purchase Agreements concluded prior to such a change.
2. The Product Price always includes the costs of shipping and delivery of the Product to the delivery address specified by the Customer in the Order.
3. The agreed purchase price, which is always equal to the Product Price (hereinafter the “Purchase Price”), may be paid by the Customer to the Seller using one of the methods listed below, selected by the Customer in the Order:
   • by bank transfer to the Seller’s account: IBAN: CZ96 0800 0000 0000 0830 9942 (SWIFT: GIBACZPX). The account is held at Česká spořitelna, a.s., Olbrachtova 1929/62, 140 00 Prague 4. The Order will be processed and shipped upon receipt of payment to the Seller’s account;
   • by credit card, express transfer, or Google Pay via the PayU payment gateway;
4. In the case of a cashless payment pursuant to Section V.3(a) of the GTC, the Buyer’s obligation to pay the agreed Purchase Price is fulfilled upon the crediting of the relevant amount to the Seller’s account. In the case of a cashless payment by transfer to the Seller’s account, the Buyer undertakes to make the payment to the Seller’s account specified by the Seller in the Order confirmation pursuant to Section V.9 of the GTC and to enter the variable symbol used to specify the Order, as stated in the same Order confirmation, when making the payment. For all cashless payments pursuant to Section V.3(a) of the GTC, the Purchase Price is due within five (5) days from the date of conclusion of the Purchase Agreement as defined in Section II.9 of the GTC. In the case of a non-cash payment pursuant to Section V.3(b) of the GTC, the obligation to pay the agreed Purchase Price is fulfilled upon the proper execution of the payment of the Purchase Price via the PayU payment gateway.
5. The Buyer acknowledges and agrees that in the event of a delay in payment of the Purchase Price, the Seller is entitled to withdraw from the Purchase Agreement at any time from the first day of such delay. The Customer acknowledges that if the Customer fails to pay the Purchase Price by the method selected pursuant to Section V.3(a) of the GTC within five (5) days of the date of conclusion of the Purchase Agreement as defined in Section II.9 of the GTC, the Seller is entitled to cancel the Customer’s Order. The Seller is obligated to inform the Buyer of the withdrawal via an electronic message sent to the Buyer’s email address.
6. The Seller shall issue a tax document—an invoice—for each paid Order placed by the Buyer in accordance with the Purchase Agreement. The Seller is a value-added tax (VAT) payer. The Seller shall send the tax document—the invoice—to the Buyer as part of the Order.
7. Any discounts on Products offered by the Seller as part of marketing campaigns cannot be combined, and each discount may be applied only once, unless the Seller expressly states otherwise.
   
   In the case of a marketing campaign where a free gift is offered with a purchase, the Buyer is not automatically entitled to the free gift. Upon fulfilling the conditions of the marketing campaign during the ordering process, the Buyer is offered the option to add the free gift to their cart. In such a case, a gift agreement with a condition precedent is concluded between the Seller and the Buyer. If the Customer withdraws from the purchase contract, even partially, the gift contract regarding such a gift becomes void, and the Customer is obligated to return the provided gift to the Seller along with the goods. The right to a free gift cannot be claimed retroactively. No claims arising from defective performance may be asserted with respect to gifts provided free of charge.
   
   As part of marketing campaigns, the Customer may receive a gift or prize voucher (voucher, check). This is a voucher containing a unique code that can be redeemed to obtain a discount on an Order. The voucher is indivisible, meaning the entire value stated on the voucher must be redeemed in a single Order. If the value stated on the voucher exceeds the value of the entire Order, the difference is not transferred to a new voucher, and the unused amount is not refunded. The voucher can be redeemed only once. The voucher cannot be exchanged for cash, even in the event of a return or complaint regarding the goods.
   To apply the discount, the Customer must enter the code from the voucher into the appropriate field in the shopping cart. This code is sent along with the Order to the Seller’s system. The Seller will verify the code and then deduct the value listed on the voucher from the Order.
   
   Marketing promotions are valid during the specified period or until gift supplies are exhausted.

 

 

VI.

DELIVERY AND SHIPPING TERMS

1. Shipping and delivery of Products are carried out via a Courier. The Product will be delivered to the address specified by the Customer in the Order. Shipping and delivery costs for the Products are covered by the Seller, unless otherwise specified in the Sales Contract.
2. The Product will be shipped to the Customer, or the Recipient, in the case of cashless payments pursuant to Section V.3(a) and (b), within 3 to 7 business days of the proper receipt of the full Purchase Price in accordance with the Purchase Agreement and these GTC.
3. The Customer undertakes to properly accept the Product upon delivery.
4. The Customer, or the Recipient, is obligated to inspect the Product upon receipt from the Courier to ensure that the Product’s packaging is not damaged or deformed, and to immediately report any defects to the Courier and jointly prepare a damage report with the Courier. Later complaints will not be considered. The Customer is not obligated to accept the Product if the Product packaging is damaged in a manner indicating unauthorized tampering with the shipment.
5. Additional specific rights and obligations related to the transport and delivery of Products may be established directly by the Courier. The Customer declares that they were made aware of any such conditions of the Courier prior to the fulfillment of the Order.
6. Ownership of the Product, as well as the risk of damage to the item, passes to the Customer, or the Recipient, upon acceptance of the Product from the Courier.
7. The Customer acknowledges that the Seller is entitled, in exceptional cases, not to deliver the ordered Product to the Customer or the Recipient, particularly in the event of technical errors within the ALO E-shop’s Web Interface related to the Product’s specifications, Product Price, Product availability, etc. In such exceptional cases, the Seller shall immediately refund the Purchase Price to the Customer, if it has been paid.

VII.

RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

1. The Seller is not bound by any codes of conduct vis-à-vis the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
2. Any messages from the Buyer or any complaints may be sent by the Buyer to the Seller for resolution to the Seller’s email address info@ALO.cz. The Seller shall send a response to the Buyer’s message or the resolution of the Buyer’s complaint to the Buyer’s email address.
3. The Czech Trade Inspection Authority (IČO 000 20 869), with its registered office at Štěpánská 567/15, Prague 2, 120 00, and website http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the Purchase Agreement. When resolving disputes between the Seller and the Buyer arising from the Purchase Agreement, it is also possible to use the online dispute resolution platform located at http://ec.europa.eu/consumers/odr.
4. The European Consumer Centre Czech Republic, with its registered office at Prague 2, Štěpánská 567/15, Postal Code 120 00, website http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) (EU) No. 524/2013 of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
5. The Customer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

VIII.

RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant provisions of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
2. The Seller warrants to the Buyer that the Product is free from defects upon delivery. In particular, the Seller warrants to the Buyer that at the time the Buyer, or the Recipient, took delivery of the Product from the Courier:
   • the Product has the characteristics agreed upon by the contracting parties, and in the absence of such an agreement, the characteristics described by the Seller or expected by the Buyer given the nature of the Product and based on the advertising conducted for it; the Buyer acknowledges that the Products depicted on the ALO E-shop website are for illustrative purposes only;
   • the Product is fit for the purpose stated by the Seller for its use or for which an item of this type is typically used;
   • The Product is in the appropriate quantity, measure, or weight;
   • The Product is marked with the required hallmarks;
   • The Product complies with legal requirements.
3. If any defective performance constitutes a material breach of the Purchase Agreement, the Customer has the right
   • to have the defect remedied by delivery of a new item free of defects or delivery of the missing item;
   • to have the defect remedied by repairing the item; or
   • to withdraw from the Purchase Agreement.
4. In the event of defective performance pursuant to Section VIII.3 of the GTC, the Buyer shall notify the Seller of the remedy chosen upon notification of the defect or without undue delay following such notification. The Customer may not change the choice made without the Seller’s consent; this does not apply if the Customer requests repair of a defect that proves to be irreparable. If the Seller fails to remedy the defects within a reasonable time or notifies the Buyer that the defects will not be remedied, the Buyer may demand withdrawal from the Purchase Agreement instead of the remedy of the defect. If the Buyer does not exercise their right in a timely manner, they shall have the rights applicable in the case of a minor breach of contract.
5. If the defective performance constitutes a minor breach of the Purchase Agreement, the Buyer has the right to have the defect remedied. Until the Buyer withdraws from the Purchase Agreement, the Seller may deliver what is missing or remedy the legal defect. The Seller may remedy other defects at its discretion by repairing the item or delivering a new item. If the Seller fails to remedy such a defect in the Product in a timely manner or refuses to remedy the defect in the Product, the Buyer may withdraw from the Purchase Agreement. The Buyer may not change the choice made without the Seller’s consent.
6. If the Buyer fails to report the defect without undue delay after it could have been discovered through a timely inspection and with due care, the court will not grant the Buyer the right to claim for defective performance. The same applies to a latent defect, provided the defect was reported without undue delay after the Buyer could have discovered it with due care, but no later than two (2) years after delivery of the item.
7. If a defect manifests itself within six (6) months of acceptance, the item is deemed to have been defective at the time of acceptance. The Customer is entitled to assert a claim for a defect that occurs in consumer goods within twenty-four (24) months of acceptance. The Customer is not entitled to rights arising from defective performance in accordance with Section 2167 of the Civil Code (i) for an item sold at a lower price due to a defect for which the lower price was agreed, (ii) for wear and tear on an item caused by its normal use, (iii) in the case of a used item, for a defect corresponding to the degree of use or wear and tear the item had at the time of acceptance by the Customer, or (iv) if this arises from the nature of the item.
8. The Customer is entitled to exercise their rights arising from defective performance by completing the complaint form, which can be downloaded HERE , and sending it via email to info@ALO.cz or by printing it out and sending it together with the Product subject to the complaint, its certificate, and the order number to the address of OLA online s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00.
9. The Seller recommends always enclosing a copy of the proof of purchase with the Product subject to the complaint.
10. Seller’s contact information:
    OLA online s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00
    The Seller handles complaints via the email address info@ALO.cz.
    The Seller’s current contact information will also always be available on the ALO E-shop website.
11. The Seller shall handle the complaint no later than thirty (30) days from the date the complaint is filed, or from the moment the Seller receives the Product subject to the complaint from the Customer. The Seller may agree with the Customer on a longer period.
12. The Seller shall issue the Buyer with written confirmation of the complaint’s resolution, i.e., regarding when the Buyer exercised their right, the content of the complaint, the requested method of resolution, and further the date and method of resolution, including confirmation of the repair’s completion and its duration, or, where applicable, a written justification for rejecting the complaint. The Customer is informed of the resolution of the complaint by an email sent to the Customer’s email address.
13. The Customer acknowledges and agrees that for Products purchased in the ALO E-shop, it is not possible to exercise rights arising from defective performance in person at the Seller’s Stores.
14. Additional rights and obligations of the contracting parties may be governed by the Seller’s complaint policy.

IX.

WITHDRAWAL FROM THE PURCHASE AGREEMENT

1. The Customer acknowledges that, pursuant to Section 1837(d) of the Civil Code, it is not possible, among other things, to withdraw from the Purchase Agreement for a Product that has been customized according to the Customer’s wishes or for the Customer’s person. Engraving is considered a customization.
2. Unless the Product is subject to Section IX.1 of the GTC, the Customer is entitled, pursuant to Section 1829(1)(a) of the Civil Code, to withdraw from the Purchase Agreement without stating a reason and without any penalty, within fourteen (14) days of the Customer’s or the Recipient’s receipt of the Product. If the Purchase Agreement covers multiple types of goods or the delivery of multiple parts, this period begins on the date of receipt of the last delivery of goods or Products.
3. Notice of withdrawal from the Purchase Agreement must be sent to the Seller within the period specified in Section IX.2 of the GTC to the email address info@ALO.cz or to the mailing address OLA online s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00. To withdraw from the Purchase Agreement, the Customer may use the Purchase Agreement Withdrawal Form, which can be downloaded HERE
4. In the event of a valid withdrawal from the Purchase Agreement, the Purchase Agreement shall terminate, and the Buyer is obligated to return the Product in question to the Seller no later than five (5) days from the date of withdrawal from the Purchase Agreement; this deadline is met by sending the Product in question to the Seller at the following address: OLA online s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00. All costs associated with returning the Product to the Seller (such as postage, packaging, etc.) shall be borne in full by the Buyer, even if the Product cannot be returned by regular mail due to its nature. The Seller shall refund the paid Purchase Price to the Buyer via bank transfer to the account designated by the Buyer without undue delay upon receipt of the returned Product, no later than fourteen (14) days from the date of proper withdrawal from the Purchase Agreement. If the Buyer withdraws from the Purchase Agreement, the Seller is not obligated to refund the Purchase Price before the Buyer returns the Product to the Seller. The Seller is entitled to unilaterally set off against the Buyer’s claim for a refund of the Purchase Price its claim for compensation for damages caused to the Seller by the Buyer’s return of the Product in a damaged, worn, or incomplete condition.
5. The Seller recommends that, in the event of returning the Product pursuant to Section IX.4 of the GTC, the Buyer send the shipment as a “registered package” with appropriate insurance corresponding to the value of the Product being shipped (otherwise, it will not be possible to trace the shipment in the event of loss). In the event of non-delivery (loss) of the shipment to the Seller, the Buyer, as the sender of the shipment, undertakes to file an appropriate claim with the carrier or to provide any other necessary cooperation to the Seller to locate the shipment. A shipment sent by the Customer “cash on delivery” will not be accepted by the Seller.
6. The Customer acknowledges and agrees that the Product to be returned to the Seller must not be damaged, must not show signs of wear and tear or use, and must not have been modified according to the Customer’s wishes or for the Customer’s personal use.
7. The Customer acknowledges and agrees that a Product purchased in the ALO E-Shop cannot be returned in person at the Seller’s Stores. The Customer undertakes to return the Product in question exclusively in accordance with Section IX.4 of the GTC.
8. The Seller reserves the right to withdraw from the Purchase Agreement in the event that information relating to the Products or the Price of the Products listed in the ALO E-Shop has been altered by a third party without the Seller’s knowledge, or if the Seller’s inventory does not permit proper fulfillment of the Purchase Agreement and these GTC.
9. The Customer acknowledges and agrees that if a gift is provided to the Customer together with the Product, the gift agreement between the Seller and the Customer is concluded subject to the condition precedent that if the Customer exercises the right to withdraw from the Purchase Agreement, the gift agreement shall cease to be valid and effective, and the Customer is obligated to return such a gift together with the returned Product. A gift not returned within the meaning of the preceding sentence of this section of the GTC constitutes unjust enrichment of the Customer.
10. The Seller reserves the right to withdraw from the Purchase Agreement if the Customer ordered goods under this Purchase Agreement at a price that was clearly disproportionate to the value of such goods. The Seller may withdraw from the Purchase Agreement in this manner only if the clearly disproportionate price listed on the ALO e-shop was not listed there intentionally.

X.

EXCHANGE

1. Jewelry may be exchanged within fourteen (14) days of receipt by the Customer, and only for jewelry of equal or greater value purchased through the ALO E-shop. When exchanging jewelry, the Customer may use the Exchange Form, which can be downloaded HERE . Any price difference shall be paid by the Customer via bank transfer to the Seller’s account or by cash on delivery.
2. In the case of an exchange for goods of lower value, the Customer shall proceed in accordance with Section IX.3 of the GTC.
3. When returning jewelry, the Customer shall proceed in accordance with Section IX.4. or IX.5. of the GTC.
4. The Customer acknowledges that an exchange may only be made in accordance with Section IX.7 of the GTC.
5. The Customer acknowledges that an exchange cannot be made for jewelry that has been customized according to the Customer’s wishes or for the Customer’s person.

XI.

MODIFICATION

1. The Seller allows the Customer to modify a Product purchased from the ALO E-shop. In this case, the Customer shall first contact the Seller at the email address info@ALO.cz. The Customer may use the Modification Form, which is available for download HERE
2. After consultation with the Seller, the Customer shall, at their own expense, send the Product in question to the Seller’s mailing address: OLA online s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00. The Customer will be notified by the Seller upon delivery.
3. The Seller will inform the Customer of the cost of the modification. Upon the Customer’s approval of the modification cost, the Seller will issue a tax invoice, which the Customer will pay by bank transfer to the Seller’s bank account: 8309862/0800.
4. Once the payment for the modification has been credited, the Product in question is immediately shipped to the Customer’s mailing address.
5. The Customer acknowledges and agrees that a Product purchased in the ALO E-Shop cannot be picked up in person at the Seller’s Stores.

XII.

FINAL PROVISIONS

1. By accepting these GTC, the Customer acknowledges that all photographs in the ALO E-Shop are, within the meaning of Section 2 of Act No. 121/2000 Coll., the Copyright Act, as amended, and that the Seller is prepared to protect these photographs as copyrighted works and, if necessary, take all legal action should they be used without authorization.
2. If any provision of these GTC or the Purchase Agreement becomes invalid, ineffective, or unenforceable, such effect shall apply only to the provision in question and only to the extent of such invalidity, ineffectiveness, or unenforceability, without affecting the validity, effectiveness, and enforceability of the other provisions of these GTC or the Purchase Agreement. The contracting parties undertake to replace such invalid, ineffective, or unenforceable provision of the GTC or the Purchase Agreement with a valid, effective, and enforceable provision having the same or at least a similar meaning, so that the intent of the contracting parties is not affected by such a change to the GTC or the Purchase Agreement, or is affected to the least extent possible.
3. If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties to the Purchase Agreement agree that their relationship shall be governed by Czech law.
4. The form for withdrawing from the Purchase Agreement is attached to these GTC and forms an integral part thereof.
5. Purchase Agreements, including the GTC, are archived by the Seller in electronic form for a period of five (5) years. Access to the archived Purchase Agreements is restricted exclusively to the Seller or to an entity authorized by the Seller to archive the Purchase Agreements. These authorized persons are not permitted to disclose the Purchase Agreements to third parties.
6. The Customer declares that they have carefully read these GTC, consider them to be understandable, and accept them in their entirety as reasonable and appropriate.
7. The form for withdrawing from the Purchase Agreement is available for download HERE .

These Terms and Conditions are effective as of April 1, 2021