Terms and conditions
I.
INTRODUCTORY PROVISIONS INCLUDING DEFINITION OF TERMS
These General Terms and Conditions of Business (hereinafter referred to as "GTC") of European Diamonds Group s.r.o., ID No. 053 15 271, with its registered office at Prague 7, Holešovice, Na Maninách 1040/14, Postal Code 170 00, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 261726, Data Box ID: rhjzvwr (hereinafter referred to as "Seller"), constitute, in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the "CC"), an integral part of the purchase contract concluded between the Seller and another person - the Customer (hereinafter referred to as the "Customer") specified in these GTC (hereinafter referred to as the "Purchase Contract"), and thus regulate the mutual rights and obligations of the parties arising under or in connection with the concluded Purchase Contract through the online store operated by the Seller on the website located at www. ALO.cz (hereinafter referred to as the "ALO E-shop"), through the interface of this website (hereinafter referred to as the "Web Interface").
ALO E-shop offers the Seller's products, which are various diamond jewellery (hereinafter referred to as "Product" or plural "Products").
Store means: a brick-and-mortar ALO store in the Czech Republic (hereinafter referred to as "Stores" or in the singular "Store").
The Customer may place a binding order for the required Products through the ALO E-Shop by filling in the order form in the ALO E-Shop web interface (hereinafter referred to as "Order").
The Seller, through its contractual partner, Zásilkovna s.r.o., Českomoravská 2408/1a, 190 00 - Prague 9, ID: 28408306 (hereinafter referred to as "Courier"), also provides transport and delivery of the Products for the Customer, even to a third party other than the Customer and identified by the Customer in the Order (hereinafter referred to as "Recipient"). The costs of transportation and delivery of the Products shall be borne by the Seller, unless otherwise specified in the Purchase Agreement.
The ALO e-shop allows the Customer to select the Products in particular:
by type of jewellery;
according to the precious moment for which the Product is to be purchased;
by collection;
whereby the Customer selects the specific Product he/she is interested in purchasing in the Order.
The GTC apply to all Customers of the Seller, except for legal entities and natural persons acting in the course of their business.
The provisions of the GTC are an integral part of the Purchase Agreement, which the Customer confirms in the Web interface by submitting the Order. Deviating provisions from the GTC may be expressly agreed between the Seller and the Customer in the Purchase Agreement. In such case, the deviating provisions of the Purchase Agreement shall prevail over the provisions contained in the GTC. The Purchase Contract and the GTC are drawn up in the Czech language. The Purchase Contract is concluded in the Czech language.
The GTC may be unilaterally amended by the Seller, whereby the amendment to the GTC shall take effect on the date of their publication on the ALO E-shop. The Customer acknowledges this fact and confirms it by concluding the Purchase Contract with the Seller. However, the amendment of the GTC does not affect the rights and obligations arising on the basis of the previous, unchanged version of the GTC for the period of their effectiveness.
II.
THE PURCHASE AGREEMENT
In order to purchase a Product from the Seller in the ALO E-shop, the Customer shall create an Order via the ALO E-shop web interface. In order to complete the Order, it is always necessary to select the desired Product that the Customer is interested in purchasing, fill in all the data required by the Seller in the Order.
By creating an Order in the ALO E-shop, the Customer expresses his/her consent and willingness to enter into a Purchase Contract for delivery of the selected Product to the place of delivery specified in the Order.
The Seller excludes the acceptance of an offer with an amendment or deviation within the meaning of Section 1740(3) of the Civil Code. The Seller is not obliged in justified cases (e.g. if it is a Customer who has previously violated the Purchase Agreement, the GTC or the Privacy Policy) to conclude a Purchase Agreement with the Customer regarding the offered Products. Section 1732 (2) CC shall not apply.
Before the final dispatch of the Order to the Seller, the Customer shall carefully check all the data provided in the Order. In particular, the Order shall contain information on (a) the Product ordered, (b) the price of the Product including the chosen method of payment for the Product, (c) the method of delivery of the Product and the costs associated with the delivery of the Product, (d) the valid and effective version of the GTC and the Privacy Policy on the date of creation of the Order. If any information entered by the Customer is incorrect, the Customer undertakes to correct such incorrectly entered information in the ALO E-Shop web interface.
If the Customer requires the Seller to deliver the Product to the Recipient, the Customer shall also fill in the name, surname, delivery address and telephone number of the Recipient in the ALO E-Shop in the Order.
The Customer shall confirm and send the Order to the Seller by clicking on the "Order" button. The information provided by the Customer in the Order shall be deemed correct and complete by the Seller without further delay. Immediately upon receipt of the Order, the Seller shall confirm its receipt to the Customer by an automatically generated electronic message to the Customer's e-mail address specified in the Order (hereinafter referred to as the "Customer's e-mail address").
The Customer is aware that the GTC and the Privacy Policy, all as amended and in force, are also available at any time on the ALO E-Shop website at www.ALO.cz.
The Customer acknowledges that the Seller is always entitled to contact the Customer in connection with the execution of the Order, either via the Customer's Email address or by telephone.
The Customer agrees to the use of remote means of communication when concluding the Purchase Agreement with the Seller. The costs incurred by the Customer in using remote means of communication in connection with the conclusion of the Purchase Agreement (costs of internet connection, costs of telephone calls) shall be borne by the Customer.
The Seller is not obliged to accept an order that does not contain all the required elements and/or is not made in accordance with these GTC. The Seller shall be entitled, at its discretion, to invite the Customer to correct or complete such Order within 5 days from the date on which the invitation was sent to the Customer. If such Order is not corrected or completed within the time specified, it shall be deemed never to have been made.
III.
MATERIALS USED AND RELATED NOTICES
Jewellery is made of gold and precious metals, diamonds, precious stones and natural pearls. All materials used in their manufacture are subject to careful quality control. All jewellery is marked with valid State hallmarks, which prove that it is made from materials that comply with current European standards.
When wearing jewellery, some people may develop an allergic reaction to gold and precious metals, which is manifested mainly by a change in skin colour or a rash around the area where the jewellery is worn. This phenomenon is not caused by a defect in the material or the jewellery and the Company accepts no responsibility for it. In the event of an allergy, we recommend that you see a doctor.
Due to external influences acting on the jewellery, some parts of the jewellery may temporarily change their original colour. This can be caused, for example, by cleaning products, cosmetic products, but also by your current state of health or the medication you are taking. Even in this case, it is not a defect of the jewellery and a reason for a claim. It is sufficient to have the jewellery professionally cleaned by the Company to restore it to its original condition.
IV.
PROPER HANDLING OF JEWELLERY
Jewellery is a fragile object of art which can be irreversibly damaged by unwanted handling. In view of this, we strongly recommend that you observe the following guidelines when wearing and handling it.
Please put the jewellery away during any strenuous housework or physical activity. This will avoid mechanical or chemical damage to the jewellery, especially scratching, breaking the chain, chipping or dropping the stone due to damage to the setting and crags that hold the stone in place.
Do not expose jewellery to chemicals, cleaning agents or cosmetic products such as hairspray or hair dye. Jewellery also does not benefit from chlorinated, salt or heavily mineralised water. Also protect your jewellery from sudden changes in temperature.
We recommend removing the jewellery at night and putting it aside. This will prevent unintentional damage to the jewellery while you sleep. Delicate jewellery such as earrings, bracelets, chains or pearl jewellery is particularly at risk.
Store jewellery in such a way as to avoid contact with hard, rough and sharp objects, including contact between the jewellery itself. This will prevent scratching or other damage. We recommend placing them in their original box, jewellery box or soft cloth bag.
V.
PRODUCT PRICES, PAYMENT TERMS
In the ALO E-shop, the prices of the individual Products include value added tax (VAT) in the amount according to the current and effective legislation. The prices displayed in the ALO E-shop remain valid for the entire time they are displayed in the ALO E-shop, while the price of the Product confirmed by the Seller in the Order (hereinafter referred to as the "Product Price") is binding for the Customer. The Seller is entitled to conclude the Purchase Agreement on completely individual terms and conditions agreed with the specific Customer. The Seller shall be entitled to unilaterally change the prices of the Products, provided that Purchase Contracts concluded prior to such change shall not be affected by such change.
The price of the Product always includes the cost of transportation and delivery of the Product to the delivery address specified by the Customer in the Order, and always exclusively to the delivery address in the Czech Republic. The Customer acknowledges that delivery of the Products outside the Czech Republic is not carried out by the Seller.
The agreed purchase price, which is always equal to the Price of the Product (hereinafter referred to as the "Purchase Price"), may be paid by the Customer to the Seller by one of the following methods selected by the Customer in the Order:
cashless bank transfer to the Seller's account: 8309862/0800. The account is maintained at Česká spořitelna, a.s., Olbrachtova 1929/62, 140 00 Prague 4. The Order will be processed and shipped upon receipt of payment to the Seller's account;
by cashless credit card, quick transfer and Google Pay through the payment gateway PayU;
payment on delivery upon receipt of the Product in the value of up to CZK 30,000, either in cash or by credit card, according to the Courier's capabilities.
In the case of non-cash payment pursuant to point V.3 a) of the GTC, the Customer's obligation to pay the agreed Purchase Price is fulfilled at the moment of crediting the relevant amount to the Seller's account. In the case of non-cash payment by transfer to the Seller's account, the Customer undertakes to make the payment to the Seller's account specified by the Seller in the Order confirmation within the meaning of clause V.9 of the GTC and to enter the variable symbol used to specify the Order, specified in the same Order confirmation, when making the payment. The Purchase Price is payable for all non-cash payments pursuant to clause V.3(a) of the GTC within five (5) days from the date of conclusion of the Purchase Agreement within the meaning of clause II.9 of the GTC. In the case of a non-cash payment pursuant to point V.3(b) of the GTC, the obligation to pay the agreed Purchase Price is fulfilled at the moment of proper payment of the Purchase Price via the PayU payment gateway.
In the case of cash on delivery payment (upon receipt of the Product in the value of up to 30 000 CZK), the Customer shall pay the Purchase Price upon receipt of the Product from the Courier, either in cash or by credit card, according to the Courier's capabilities. The Purchase Price shall be payable on receipt of the Product if paid on delivery.
The Customer acknowledges and agrees that in the event of default in payment of the Purchase Price, the Seller shall be entitled to withdraw from the Purchase Agreement at any time from the first day of such default. The Customer acknowledges that if the Customer fails to pay the Purchase Price in the manner chosen pursuant to clause V.3(a) of the GTC within five (5) days from the date of conclusion of the Purchase Contract within the meaning of clause II.9 of the GTC, the Seller shall be entitled to cancel the Customer's Order. The Seller is obliged to inform the Customer of the cancellation by means of an electronic message to the Customer's e-mail address.
The Seller shall issue a tax document - invoice for each paid Order of the Customer in accordance with the Purchase Agreement. The Seller is a payer of value added tax (VAT). The Seller shall send the tax document - invoice to the Customer as part of the Order.
Any discounts on Products offered by the Seller as part of marketing promotions cannot be combined with each other and each discount can be applied only once, unless otherwise expressly stated by the Seller.
In the case of a marketing promotion where a free gift is provided with the purchase, the Customer is not automatically entitled to the free gift. The Customer shall be offered the opportunity to add a free gift to their basket during the ordering process if the conditions of the marketing promotion are met. In this case, a gift contract with a binding condition is concluded between the Seller and the Customer. If the Customer withdraws from the purchase contract, even partially, the gift contract with regard to such a gift ceases to be effective and the Customer is obliged to return the gift together with the goods to the Seller. The claim for a free gift cannot be exercised subsequently. Any rights of defective performance cannot be claimed for gifts that are provided free of charge.
The Customer may receive a gift or prize voucher (voucher, cheque) as part of marketing events. This is a voucher that includes a unique code that can be used to obtain a discount on the Order. The voucher is indivisible i.e. the full value stated on the voucher must be redeemed in one Order. If the value stated on the voucher is higher than the value of the entire Order, the difference will not be transferred to a new voucher and the unused amount will not be refunded. A voucher can only be redeemed once. The voucher cannot be exchanged for money, even in the event of a return or claim.
To apply the discount, the Customer must enter the voucher code in the appropriate field in the basket. This code is sent together with the Order to the Seller's system. The Seller verifies the correctness of the code and then deducts the value indicated on the voucher from the Order.
Marketing promotions are valid on the date indicated or while gift stocks last.
VI.
DELIVERY AND SHIPPING TERMS
Transportation and delivery of the Products is carried out by Courier. The Product will be delivered to the address specified by the Customer in the Order. The cost of carriage and delivery of the Products shall be borne by the Seller unless otherwise specified in the Purchase Agreement.
The Customer acknowledges that the information on the transportation and delivery of the Products provided in the ALO E-shop web interface applies only to the transportation and delivery of the Products within the Czech Republic. The Products are delivered exclusively within the Czech Republic.
The Product will be shipped to the Customer or the Recipient, as the case may be, in the case of non-cash payments pursuant to clause V.3 a), b) within 3 working days after the full Purchase Price has been duly received in accordance with the Purchase Agreement and these GTC.
The Customer undertakes to take proper acceptance of the Product upon delivery.
The Customer or the Recipient, as the case may be, is obliged to check the Product's packaging for any damage or deformation upon receipt of the Product from the Courier and to notify the Courier immediately of any defect and at the same time to draw up a damage report with the Courier. Later claims will be disregarded. The Customer shall not be obliged to accept the Product in the event of damage to the Product packaging indicating tampering.
Other special rights and obligations relating to the carriage and delivery of the Products may be determined directly by the Courier. The Customer declares that he/she has been informed of any such terms and conditions of the Courier prior to the execution of the Order.
Title to the Product, as well as the risk of damage to the item, shall pass to the Customer or the Recipient, as the case may be, upon receipt of the Product from the Courier.
The Customer acknowledges that the Seller is entitled in exceptional cases not to deliver the ordered Product to the Customer, or the Recipient, especially in case of technical errors within the ALO E-shop web interface related to the Product specification, Product price, Product availability, etc. In such exceptional cases, the Seller shall promptly refund the Purchase Price, if paid, to the Customer.
VII.
RIGHTS AND OBLIGATIONS OF THE PARTIES
The Seller shall not be bound to the Customer by any codes of conduct within the meaning of Section 1826(1)(e) CC.
Any messages from the Customer or complaints, if any, may be sent by the Customer to the Seller for handling at the Seller's email address info@ALO.cz. The Seller shall send a response to the Customer's message or the handling of the Customer's complaint to the Customer's e-mail address.
The Czech Trade Inspectorate, ID No. 000 20 869, with registered office at Prague 2, Štěpánská 567/15, Postal Code 120 00, Internet address http://www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract. When resolving disputes between the Seller and the Customer under the Purchase Contract, it is also possible to use the online dispute resolution platform located at http://ec.europa.eu/consumers/odr.
The European Consumer Centre Czech Republic, with its registered office at Prague 2, Štěpánská 567/15, postcode 120 00, internet address http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
The Customer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) CC.
VIII.
RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
The rights and obligations of the contracting parties regarding rights of defective performance are governed by the relevant provisions of the CC and Act No. 634/1992 Coll., on Consumer Protection, as amended.
The Seller shall be liable to the Customer that the Product is not defective upon acceptance. In particular, the Seller shall be liable to the Customer that at the time when the Customer or the Recipient, as the case may be, took over the Product from the Courier:
the Product has the characteristics agreed between the Parties and, in the absence of an agreement, such characteristics that the Seller has described or that the Customer has come to expect in view of the nature of the Product and on the basis of the advertising carried out for them; the Customer acknowledges that the Products depicted in the ALO Web Interface are illustrative;
the Product is fit for the purpose stated by the Seller for its use or for which a thing of this kind is usually used;
The Product is in the appropriate quantity, measure or weight;
The Product is marked with the required hallmarks;
The Product complies with the requirements of the law.
If any defective performance is a material breach of the Purchase Contract, the Customer shall have the right to
to remedy the defect by delivery of a new item without defect or by delivery of the missing item;
to remedy the defect by repairing the item; or
to withdraw from the Purchase Contract.
In the case of defective performance according to clause VIII.3. of the GTC, the Customer shall inform the Seller which right it has chosen when notifying the defect or without undue delay after notification of the defect. The Customer may not change the choice made without the consent of the Seller; this does not apply if the Customer requests the repair of a defect that proves to be irreparable. If the Seller fails to remedy the defects within a reasonable period of time or notifies the Customer that it will not remedy the defects, the Customer may demand withdrawal from the Purchase Contract instead of remedying the defects. If the Customer fails to exercise its right in time, it shall have the same rights as in the case of an insubstantial breach of contract.
If the defective performance is an immaterial breach of the Purchase Contract, the Customer shall have the right to have the defect removed. Until the Customer withdraws from the Purchase Contract, the Seller may supply what is missing or remedy the legal defect. Other defects may be remedied by the Seller at its option by repairing the item or supplying a new item. If the Seller fails or refuses to remedy such Product defect in a timely manner, the Customer may withdraw from the Purchase Agreement. The Customer cannot change the choice made without the consent of the Seller.
If the Customer does not notify the defect without undue delay after it could have discovered it with timely inspection and reasonable diligence, the court shall not grant the Customer the right to claim the defective performance. If the defect is a latent defect, the same shall apply if the defect was notified without undue delay after the Customer could have discovered it with reasonable diligence, but no later than two (2) years after the delivery of the goods.
If the defect manifests itself within six (6) months of acceptance, the item shall be deemed to have been defective upon acceptance. The Customer shall be entitled to assert a right to claim a defect that occurs in consumer goods within twenty-four (24) months of acceptance. In accordance with Section 2167 CC, the Customer shall not be entitled to a right of defective performance (i) in the case of an item sold at a lower price for a defect for which the lower price was agreed, (ii) for wear and tear caused by normal use, (iii) in the case of a used item for a defect corresponding to the degree of use or wear and tear that the item had when taken over by the Customer, or (iv) if this results from the nature of the item.
The Customer is entitled to exercise his/her rights under the defective performance by filling in the complaint form, which can be downloaded HERE, and sending it by e-mail to info@ALO.cz or by printing and sending it together with the claimed Product, its certificate and order number to European Diamonds Group s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00.
The Seller recommends that a copy of the proof of purchase of the Product is always attached to the claimed Product.
Contact details of the Seller:
European Diamonds Group s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00
Complaints are handled by the Seller via the electronic address info@ALO.cz.
Current contact details of the Seller will also always be available on the ALO E-shop web interface.
The Seller shall settle the claim within thirty (30) days from the date of the claim, or from the moment when the Seller receives the claimed Product from the Customer. The Seller may agree with the Customer on a longer period of time.
The Seller shall issue to the Customer a written confirmation of the settlement of the claim, i.e. when the Customer exercised the right, the content of the claim, the required method of settlement of the claim, and the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, or a written justification for rejecting the claim. The Customer shall be informed of the settlement of the claim by sending an e-mail message to the Customer's e-mail address.
The Customer acknowledges and agrees that it is not possible to exercise the rights from defective performance in person at the Seller's Stores for Products purchased in the ALO E-shop.
Other rights and obligations of the parties may be regulated in the Seller's Complaints Regulations.
IX.
WITHDRAWAL FROM THE PURCHASE CONTRACT
The Customer acknowledges that according to the provisions of Section 1837 (d) of the Civil Code, the Purchase Contract cannot be withdrawn from, among other things, a Product that has been modified according to the wishes of the Customer or for the Customer's person. Engraving shall be deemed to be customization.
If the Product is not a Product covered by Clause IX.1 of the GTC, the Customer is entitled to withdraw from the Purchase Agreement without giving any reason and without any penalty, in accordance with the provisions of Section 1829(1)(a) of the CC, within fourteen (14) days of the receipt of the Product by the Customer or the Recipient, as the case may be. In the case of a Purchase Contract whose subject matter is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods or Products.
Withdrawal from the Purchase Contract must be sent to the Seller within the period according to point IX.2. of the GTC to the e-mail address info@ALO.cz or to the postal address European Diamonds Group s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00. To withdraw from the Purchase Agreement, the Customer may use the Purchase Agreement Withdrawal Form, which can be downloaded HERE.
In the case of a proper withdrawal from the Purchase Agreement, the Purchase Agreement shall expire and the Customer shall return the Product to the Seller within five (5) days from the date of withdrawal from the Purchase Agreement, with the deadline being met by sending the Product to the Seller at European Diamonds Group s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00. All costs associated with the return of the Product to the Seller (such as postage, packing, etc.) shall be borne in full by the Customer, even if the Product cannot be returned by the usual postal method due to its nature. The Seller shall refund the Purchase Price paid to the Customer by wire transfer to the account designated by the Customer without undue delay after receipt of the returned Product, and no later than fourteen (14) days from the date of proper withdrawal from the Purchase Agreement. If the Customer withdraws from the Purchase Agreement, the Seller shall not be obliged to refund the Purchase Price before the Customer returns the Product to the Seller. The Seller shall be entitled to unilaterally set off against the Customer's claim for a refund of the Purchase Price its claim for compensation for damage caused by the Customer's return of the Product in a damaged, worn or incomplete condition.
The Seller recommends that in case of return of the Product within the meaning of clause IX.4 of the GTC, the Customer sends the mail as a "registered parcel" with appropriate insurance corresponding to the value of the Product sent (in case of loss, the parcel cannot be traced otherwise). In the event of non-delivery (loss) of the shipment to the Seller, the Customer, as the sender of the shipment, undertakes to file an appropriate claim with the carrier or provide all other necessary assistance to the Seller to trace the shipment. A shipment sent by the Customer "on delivery" will not be accepted by the Seller.
The Customer acknowledges and agrees that the Product to be returned to the Seller must not be damaged, show signs of wear and tear or use and has not been modified to the Customer's wishes or for the Customer.
The Customer acknowledges and agrees that the Product purchased in the ALO E-Shop cannot be returned in person at the Seller's Stores. The Customer undertakes to return the Product in question exclusively in accordance with point IX.4. of the GTC.
The Seller reserves the right to withdraw from the Purchase Contract in the event that the data relating to the Products or the Price of the Products listed in the ALO E-Shop have been changed by a third party without the Seller's knowledge, or if the Seller's stock does not allow for the proper performance of the Purchase Contract and these GTC.
The Customer acknowledges and agrees that if a gift is provided to the Customer together with the Product, the gift contract between the Seller and the Customer is concluded with the condition that if the Customer's right to withdraw from the Purchase Contract is exercised, the gift contract shall cease to be valid and effective and the Customer shall be obliged to return such gift together with the returned Product. The unreturned gift within the meaning of the previous sentence of this clause of the GTC is an unjustified enrichment of the Customer.
The Seller reserves the right to withdraw from the Purchase Contract in the event that the Customer has ordered goods under this Purchase Contract whose price was manifestly disproportionate to the value of such goods. The Seller may only withdraw from the Purchase Contract in this way if the manifestly unreasonable price stated on the ALO Shop was not intentionally stated here.
X.
EXCHANGE
Jewellery may be exchanged within fourteen (14) days of receipt by the Customer, and only for jewellery of equal or greater value purchased via the ALO E-shop. When exchanging a piece of jewellery, the Customer can use the Exchange Form, which can be downloaded HERE. The Customer shall pay any price difference by bank transfer to the Seller's account or by cash on delivery.
In case of exchange for goods of lower value, the Customer shall proceed in accordance with point IX.3. of the GTC.
In case of return of the jewellery, the Customer shall proceed in accordance with clause IX.4. or IX.5. of the GTC.
The Customer acknowledges that an exchange can only be made in accordance with point IX.7. of the GTC.
The Customer acknowledges that an exchange cannot be made for a piece of jewellery that has been customised by or for the Customer.
XI.
MODIFICATION
The Seller allows the Customer to modify the Product purchased on the ALO E-shop. In this case, the Customer shall first contact the Seller at the email address info@ALO.cz. The Customer can use the Modification Form, which can be downloaded HERE.
After the agreement with the Seller, the Customer shall send the Product at his own expense to the Seller's postal address: European Diamonds Group s.r.o., Na Maninách 1040/14, Prague 7, Postal Code 170 00. The Customer shall be informed about the delivery by the Seller.
The Seller shall inform the Customer of the price of the adjustment. After the price of the adjustment is agreed by the Customer, the Seller issues a tax document, which the Customer pays in cash to the Seller's bank account: 8309862/0800.
After the amount for the modification is credited, the Product in question is immediately sent to the Customer's postal address.
The Customer acknowledges and agrees that the Product purchased in the ALO E-Shop cannot be handed over in person at the Seller's Stores.
XII.
FINAL PROVISIONS
By accepting these GTC, the Customer acknowledges that all photographs in the ALO E-Shop are copyrighted works within the meaning of Section 2 of Act No. 121/2000 Coll., Copyright Act, as amended, and the Seller is prepared to protect these photographs as copyrighted works and to take any legal action if they are tampered with.
If any provision of these GTC or the Purchase Agreement becomes invalid, ineffective or unenforceable, such effect shall apply only to the provision in question and only to the extent of such invalidity, ineffectiveness or unenforceability, without in any way affecting the validity, effectiveness or enforceability of the other provisions of these GTC or the Purchase Agreement. The Parties undertake to replace such invalid, ineffective or unenforceable provision of the GTC or the Purchase Agreement with a valid, effective and enforceable provision of the same or at least similar meaning so that the intention of the Parties is not affected or is affected as little as possible by such amendment to the GTC or the Purchase Agreement.
If the relationship established by the Purchase Contract contains an international (foreign) element, the parties to the Purchase Contract agree that their relationship shall be governed by Czech law.
The form for withdrawal from the Purchase Contract is attached to these GTC and forms an integral part thereof.
The Purchase Contracts including the GTC are archived by the Seller in electronic form for a period of five (5) years. Access to the archived Purchase Contracts is exclusively available to the Seller or the entity authorized by the Seller to archive the Purchase Contracts. These authorised persons are not entitled to make the Purchase Contracts available to third parties.
The Customer declares that it has duly read these GTC, considers them to be comprehensible and acceptable and reasonable in their entirety.
The form for withdrawal from the Purchase Agreement can be downloaded HERE.
These terms and conditions are valid from 1.4.2021